Privacy Policy

EWBS Properties ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and safeguard it, and the choices available to you when you visit our website or interact with us, including in connection with property inquiries related to developers such as Danube, Imtiaz, Sobha, DAMAC Properties, and Binghatti.

1. Information We Collect

We may collect the following categories of information when you use our Website or contact us:

• Contact details — such as your name, email address, phone number, and country of residence, typically submitted through inquiry or contact forms
• Property preferences — including budget range, preferred developments, location interests, and purpose of inquiry (buying, renting, or investing)
• Communication records — messages, emails, or WhatsApp conversations exchanged with our agents
• Technical data — such as IP address, browser type, device information, and pages visited, collected automatically through standard web technologies

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and connect you with relevant property listings or developer information
• Provide guidance and follow-up communication from our sales and advisory team
• Improve our Website, services, and the overall customer experience
• Send relevant updates about new launches, offers, or market insights, where you have agreed to receive such communications
• Comply with our legal and regulatory obligations in the UAE and other applicable jurisdictions

3. How We Share Information

We do not sell your personal information. We may share your information with:

• Property developers and project partners (such as Danube, Imtiaz, Sobha, DAMAC Properties, and Binghatti) when necessary to process your inquiry about a specific development
• Service providers who support our operations, such as IT hosting, communication tools, or customer relationship management platforms, under appropriate confidentiality obligations
• Regulatory or governmental authorities where required by law or to protect our legal rights

4. Cookies & Tracking Technologies

Our Website may use cookies and similar tracking technologies to remember your preferences, understand how visitors use our site, and improve functionality. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Website.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to provide our services, respond to inquiries, and comply with legal, accounting, or reporting obligations, after which it is securely deleted or anonymized.

7. Your Rights & Choices

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, and to withdraw consent to marketing communications at any time. To exercise any of these rights, please contact us using the details below, and we will respond in accordance with applicable law.

8. Children's Privacy

Our Website and services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date, and we encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us: